Company profile
HCM Electrical Ltd supplies electrical and mechanical services to a wide customer base. The company has years of experience in the electrical and mechanical installation and maintenance fields.
From its founding the company has built for itself a reputation for QUALITY, RELIABILITY and SERVICE which other companies strive to match. The company prides itself on a proffesional and friendly approach to its customers.
From its founding the company has built for itself a reputation for QUALITY, RELIABILITY and SERVICE which other companies strive to match. The company prides itself on a proffesional and friendly approach to its customers.
The principles of HCM Electrical ltd.
Honesty - We will endeavour to deliver, through our management team, an honest, professional and positive approach that we can all commit to and be part of.
Commitment - We will demonstrate that commitment, consistency and reliability result in achieving a 'right-first-time' approach in all aspects of our business.
Management - Through development, training and leadership we have the skills to encourage a positive safety culture and openly welcome communication both internally and externally to ensure our continued commitment to health and safety, quality of service and customer satisfaction.
Commitment - We will demonstrate that commitment, consistency and reliability result in achieving a 'right-first-time' approach in all aspects of our business.
Management - Through development, training and leadership we have the skills to encourage a positive safety culture and openly welcome communication both internally and externally to ensure our continued commitment to health and safety, quality of service and customer satisfaction.
Our Customer Service Principles
- To know customers and suppliers (internal and external)
- Respond to customer needs and requirements efficiently and promptly
- Be consistent in all forms of communication
- Be positive and encourage open dialogue wherever possible
- Fulfil promises
- Have a 'right-first-time' approach
- Always endeavour to deliver added value services
- Constantly review the company's competitiveness in the market and seek alternatives where possible
- Ensure that customer awareness training forms part of the team's development
- Ensure that policies and procedures are reviewed on a regular basis
- Ensure that our procurement and financial systems are compatible with customer's needs
- Consider the nature and urgency of any enquiry and prioritise on health, safety and welfare issues
